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All services provided by Hosting Specialists ("Hosting Specialists") may be used for lawful purposes only. Transmission, storage or presentation of any information, data or material in violation of any United Kingdom law, state or city law is prohibited. This includes, but is not limited to: copyrighted material, material we judge to be threatening or obscene, or material protected by trade secret and other statute. The subscriber agrees to indemnify and hold harmless Hosting Specialists from any claims resulting from the use of service which damages the subscriber or any other party.


Hosting Specialists will not be responsible for any damages your business may suffer. Hosting Specialists makes no warranties of any kind, expressed or implied for service we provide. Hosting Specialists disclaims any warranty or merchantability or fitness for a particular purpose. This includes loss of data resulting in delays, no deliveries, wrong delivery, and any and all service interruptions caused by Hosting Specialists and its employees. Hosting Specialists reserves the right to change its policies at any time without prior notification.


Our Mailing Address:
Hosting Specialists LTD
32 Elm Park Ave
Hornchurch
Essex
RM124SP
United Kingdom

Uptime Service Level Agreement
Hosting Specialists endeavors to have an uptime of 100% of the time across all services, but we guarantee 99% uptime. In the event that your website or VPS is not up 99% of the time, we will, at your request, refund ONE month in full, in account credit. This uptime guarantee is calculated monthly. All uptimes are calculated by our uptime monitors.


Payment Policy
Your service will not be activated until we receive your first months payment. Users, will receive invoices that are sent via email approximately one week before they are due. Invoices are to be paid on or by the date on the invoice. Failure to comply will result in your service being terminated. If you then wish to re-register for the service, all regular sign-up rules and prices will apply. If at any time your service becomes past due or inactive for any reason, we reserve the right to change your rate to match the current prices. We reserve the right to deny any order. Credit card order: If your order is processed you may be asked to send us a copy of your credit card from security reasons before your service is activated. All orders are subject to being denied. All credit card payments are automatically billed every month.


Dedicated Server Payment Policy 
Payments are due every month on the date of registration. Payments are considered late if the payment is not made at the end of the date that the payment is due. If the service is not paid on the due date Hosting Specialists will terminate the customer's service. Once the customer's service is cancelled any data on the server will not be recoverable. Hosting Specialists is not liable for any lost data due to non-payment.


VPS Payment Policy 
Payments are due every month on the date of registration. Payments are considered late after 1 day following the due date. If the service is not paid on the due date the service will be suspended. Hosting Specialists will terminate the customers service if the invoice is 5 days overdue. If the server is suspended due to abuse, payments are subject to a $10.00 reconnection fee.


Late Payment Policy
Payments are due every month on the date of registration. They are considered late if the payment is not made by the end of the day it was due. If the service is not paid for with-in the specified time, the service will be automatically suspended. If the service is still not paid with-in 5 days, the service will be terminated. Please notify our Sales department if you are not able to pay for your service on time.


Abuse
Prohibited are sites that promote any illegal activity or present content that may be damaging to Hosting Specialists' servers, or any other server on the Internet. Links to such materials are also prohibited.


Any attempt to undermine or cause harm to a server or customer of Hosting Specialists is strictly prohibited. As our customer you are responsible for all your services. Should you violate the Terms of Services outlined within, your service will be cancelled without chance of refund. Server abuse includes but is not limited to the following:

CPU/Resource intensive Programs

Denial of Service Attacks

Hacking/cracking of any kind (This includes exploits)

Spamming

Transmission, storage or distribution of any information, data, or material in violation of any law or regulation is prohibited. This included but not limited to: copyrighted material, trademarks, or any other illegal content. Examples: Movies, MP3s, Pirated Software, Hacker Programs, or Warez Sites.

We do allow IRC on our VPS services and dedicated servers. We do not allow IRC on our web hosting servers.

Warez, image/file dump, mirror, or ad services.

Sale of controlled substance or online pharmacies.

Brute force programs, IP scanners, mail bombers, and spam scripts.

Personal Proxies/VPNs are allowed.

Adult-oriented sites, pornography and sex related content are allowed on our services. Child pornography, or any other type of illegal porn is strictly prohibited.

Shared services may not be used as a backup/storage device.

Hosting Specialists agrees with freedom of speech. However Hosting Specialists does not allow websites with the following content: Racism of any kind including but not limited to color, religion, creed, or any other beliefs. Other content that is prohibited are threats, hate websites, terrorist websites, violent websites, and malicious content.


Hosting Specialists will be the sole arbiter as to what constitutes as a violation of server abuse, and reserve the right to terminate the service without notification. If you have any questions, please contact our Sales support team.


Early Termination/Cancellation
Hosting Specialists reserves the right to cancel a customers service at any time. If cancellation is caused by customers violation of these policies, then no refund is due. Customers may cancel service at any time, but no refund is due. Hosting Specialists does not offer refunds on any services under any circumstances after the agreed 3 day money back guarantee.


If you cancel your service and your payments still continue to recur for any reason, we are to be held free of liability for any overdraft fees that are issued by your financial institution.

Hosting Specialists offers a 3 day money back guarantee on Web Hosting and VPS Hosting. You may cancel your dedicated hosting at any time however no refunds will be issued. Dedicated servers are void of the 3 day money back guarantee. Domains, licenses and add-ons are also non-refundable and are void from any form of money back guarantee.


Privacy Policy
Hosting Specialists has created this privacy statement in order to demonstrate our firm commitment to privacy. The following discloses the information gathering and dissemination practices for this Web site.


We take our customers privacy very seriously. You are guaranteed 100% privacy. Information such as address, phone, etc. will not be given out. However, we reserve the right to monitor your service. We will also use given information to verify you as the service holder in the event that you forget your password.


Information Automatically Logged
We use your IP address to help diagnose problems with our server and to administer our Web site. We use this information for no other reason.


Order Forms
Our site uses an order form for customers to request services. (128 bit encryption). We collect sensitive information which is used only for our purpose, no third party receives any type of information from us.


Contact information from the order forms is used to get in touch with the customer when necessary.


Billing information that is collected is used to bill the user for services.


Unique identifiers are collected from Web site visitors to verify the user's identity.


Demographic and profile data is also collected at our site.


We use this data to tailor our visitor's experience at our site showing them content that we think they might be interested in, and displaying the content according to their preferences.


Hosting Specialists is a VAT registered company. VAT no. GB 235 5489 86 - VAT is payable per all EU residence per local rate, in all 28 member states.

Hosting Specialists has a right to verify all orders in accordance with UK/EU Law, this is normally two identification documents that you must provide which are:
A utility bill
A Photographic identification such as driving license, passport or citizen card
A house hold bill

Hosting Specialists Ltd has a right to collect this information and provide this to HMRC MOSS system. Hosting SpecialistsLtd will disclose all fraud with the appropriate authorities if we detect anything.

Security
Hosting Specialists has security measures in place to protect the loss, misuse, and alteration of the information under our control. We use strong SSL encryption to ensure your privacy.


Third Parties
Information collected on this site is strictly for our use. No other outside persons may view your personal information such billing information, or any other information.


Domain Registration/Renewal
If a domain is registered through Hosting Specialists the client is responsible for renewing the domain. Domain prices are subject to change.


In order for Hosting Specialists to host your domain you must change your domain name servers (DNS) to our DNS. This must be done at your domain registrar. This is not considered a renewal or transfer of your domain. In order for this process to be performed you must contact your domain registrar. If you have a managed service with us, we can assist you in this process.


Server Backups
Hosting Specialists makes a best effort to backup customer files and data. However under no circumstance are we liable for the preservation or backup of your files or data. For liability reason we cannot guarantee that your material will be backed up. Customers should always maintain a copy of their data. We can assist with setting up offline backups if you have a managed service with us.


Mail/Spam Policy
Hosting Specialists has a zero tolerance spam policy. We do not allow unsolicited e-mail, bulk emailing, and spam. Any user found doing such activity will have their service terminated. Websites that are advertised via spam may not be hosted on our servers.


The number of messages allowed to be sent per hour per domain is 350 messages.


Subscribing email addresses to any mailing list without express permission of the email address owner is prohibited. All mailing lists run on our servers must be Closed-loop (Confirmed Opt-in).


User may be charged a fee for blacklist removal of £150.00 or more.


Server Resource
Any websites that uses a high amount of system resources such as but not limited to CPU time, memory usage, and network resources will be notified in email via support ticket of such activity to reduce their service to an acceptable level. The customer must then reduce their service to an acceptable level with-in the time specified, else a suspension may be put into place. Hosting Specialists shall be the sole arbiter of what is considered to be high server usage.


Any dedicated server that exceeds their monthly bandwidth allotment will be subject to a bandwidth overage charge of $0.0075/GB. This charge is due within 7 days of the date the overage is invoiced. Web hosting and VPS services bandwidth are capped at the quota listed on the plan purchased.


IP Policy
Hosting Specialists offers additional IPv4 addresses at a nominal cost to our clients. Due to the rapid exhaustion and shortage of IP addresses, we require you to provide us with proper ARIN justification. If this is provided, we can allocate more IP addresses to your service. All IP address usage must be in compliance with ARIN justification rules.


Support Policy
Hosting Specialists offers managed and unmanaged services. For managed services we will provide at our best effort to accommodate your request within reason.


For our unmanaged clients our support is limited to hardware and network issues. Any support that is not related to a network or hardware issue will be subject to a fee that can be quoted via the support desk at any time that work is requested. While we will attempt other issues, if we are under heavy load, charges as mentioned will apply.


Migration Policy
Hosting Specialists offers migration assistance for our web hosting, resellers and managed clients. In order for us to migrate your websites over you must be coming from a cPanel and your new server must have cPanel as well.


Refusal of Service
We reserve the right to refuse, cancel or suspend service, at our sole discretion.


All sub-networks, distributive hosting sites and dedicated servers of Hosting Specialists must adhere to the above policies, with the exception of system resources in respect to dedicated servers.


Legal
Hosting Specialists expects that its customers will abide by all of our rules and all applicable laws. A subscriber's failure to comply with those laws will violate Hosting Specialists policy. Finally, Hosting Specialists wishes to emphasise that in signing the service agreement, subscribers indemnify Hosting Specialists for any violation of the service agreement, law, or Hosting Specialists policy, that results in loss to Hosting Specialists or the bringing of any claim against Hosting Specialists by any third-party. This means that if Hosting Specialists is sued because of a subscriber's or customer of a subscriber's activity, the subscriber will pay any damages awarded against Hosting Specialists, plus costs and reasonable attorneys' fees.


Services Changes
Hosting Specialists reserves the right to change prices, policies, and configuration of any and all services when deemed necessary. Any violations of these policies represent a breach of your contract with us, and your service will be removed from our system without warning.